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senior art director

 

www.standardmerchandisingco.us 

DEPARTMENT: Digital Marketing

REPORTS TO: VP of Digital Marketing 

FLSA: Exempt 

SUMMARY

Reporting to the VP of Digital Marketing, the Senior Art Director translates the SMC brands and strategy into compelling creative marketing across all channels - from digital campaigns to look books. The ideal candidate will strike the perfect balance between conceptual and tactical. S/he is a digital native with a passion for how technology is influencing consumer behaviors, and has a serious foundation in graphic design and typography. 

CORE ACCOUNTABILITIES

• Lead all creative development including seasonal campaigns, eComm assets, social content, market look books, 

logo development, collateral 

• Collaborate with marketing team to develop seasonal initiatives that drive brand relevancy and support business 

objectives 

• As part of a cross functional team, plan and execute monthly digital content calendar 

• Concept and art direct all photo shoots 

• Select photographers, stylist, models 

• Establish and steward impeccable global brand standards across all consumer touch points 

• Ensure that all work adheres to brand guidelines and transform the brand aesthetic to digital platforms, with emphasis 

on mobile 

• Support development of digital style guidelines for regional and brand partners 

• Mentor Jr. Digital Designer 

• Contribute to spirit of innovation by leading creative solutions and applying new ideas, new technologies and 

digital trends 

QUALIFICATIONS

• Resume and link to portfolio are required. Portfolios should include multiple examples of past work in a variety of different 

areas, including print as well as digital concepts (print media, outdoor, packaging, site content, emails, banner ads, etc.) 

• Expertise developing results-driven solutions in eCommerce, web design, display advertising, and email marketing 

• Strong understanding of responsive design and UX/UI best practices 

• Eye for elegant, user-centric digital experiences 

• Able to work in a fast-paced environment, manage multiple projects/deadlines and adapt as-needed 

• Team-oriented, collaborative and able to receive and manage feedback well 

• Expert in HTML, CSS, and Adobe Creative Suite 

• Strong post-production knowledge, including color correction and retouching processes 

• Love fashion photography, and curiosity for emerging creative talent (photographers, stylists, etc.)

EDUCATION & EXPERIENCE

• BA in Graphic Design or similar discipline 

• At least 5-10 years’ relevant experience within fashion, eCommerce/retail or agency 

• Footwear experience is a plus 

PHYSICAL REQUIREMENTS

• The ability to lift 10 lbs. occasionally 

• The ability to be in a stationary position at a computer for periods of time 

• The ability to move inside the office to access file cabinets, office machinery, computer, printers, etc. 

• The ability to constantly operate and activate computer 

• The ability to communicate, detect, converse with, discern, convey, express oneself to exchange information 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at 

any time.

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Lovely Bride | Assistant Store Manager

Lovely Bride is a bridal shop for cool brides who don’t subscribe to the stressful and ‘over the top’ stigma of wedding dress shopping. We’ve built a haven of fun in an aspirational setting we know brides will fall in love with. We scour the globe to find stylish wedding dresses from emerging designers who are as unique as our brides are. We do it all for the love of #ourlovelies!

Our Lovely Bride Philadelphia store, based in historic Old City, is hiring an inspired Assistant Store Manager who is passionate about offering an exceptional and personalized shopping experience for our Lovely Brides. The Assistant Store Manager is great at the details and has the ability to offer a seamless experience for the clientele. In this role, the Assistant Store Manager will lead the Bridal Stylists in offering great service while also managing inventory and vendor relationships. This is a wonderful opportunity for an Assistant Store Manager who exhibits leadership skills and truly enjoys client engagement.

The Assistant Store Manager position is a full time role with standardized hours: Wednesday through Sunday. Given the nature of our business, this position requires working weekends.

Responsibilities:

·       Offer an amazing Bridal shopping experience to the Lovely Bride Clientele as they embark on one of the most important days of their lives

·       Manage Store operations and stylists in daily tasks to deliver a seamless and aspirational experience

·       Help the stylist be successful by offering strong back-of-store support throughout the day

·       Oversee the stylist appointments: assist in choosing designers and styles for clients

·       Assist in Styling the Lovely Bride from head to toe, offering suggestions that feel right to her

·       Manage client relationship with excellent email engagement and follow up phone calls

·       Maintain the stylists schedule throughout the day maintaining momentum

·       Manage inventory and track new deliveries, including receiving, steaming, and tagging

·       Assist owner in researching new designers and styles for the showroom

·       Manage vendor communication in regards to on-hand inventory and individual specialty orders

·       Manage any vendor issues and delivery

·       Manage any client issues with respect and an earnest desire to “make things right”

·       Manage quality assurance: inspecting all gowns and accessories, ensuring the product is perfect for our Lovely Brides

·       Troubleshoot vendor issues and communicate all challenges to cross functional partners in an effort to deliver product on time and in perfect condition

·       Run reports on closing sales to meet monthly sales goals

·       Educate and inspire staff to meet sales goals

·       Manage Computer system and train staff on how to use data base

·       Maintain a beautiful and organized showroom and product display

·       Maintain a respectful and organized sales floor and back office

Requirements:

·       An amazing team attitude with a passion for offering exceptional customer experience

·       3-5 years’ experience working in women’s specialty fashion: specifically, Bridal, Special Occasion, or Intimate Apparel

·       Excellent interpersonal communication skills

·       Excellent written and verbal communication skills

·       Understanding of big picture, from front of house sales and client experience to inventory control

·       A desire to be successful and lead the stylist team by example

·       Strong attention to detail

·       Ability to pivot according to changing priorities of the business

·       Strong ability to be flexible and roll up one’s sleeves in an entrepreneurial environment

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Technical Designer Opportunity! Iconic Fashion Brand

The Opportunity & Position Overview:

The Technical Designer has responsibility to adhere to the established fit in alignment with the company’s fit and sizing initiatives that will ultimately delight the consumer by translating to market superior apparel product. This will in turn lead to profitable growth for the company over a multi-year horizon.

The Technical Designer is responsible to provide guidance to both Fashion Design and the supplier base regarding fit, sizing and construction and is to ensure that all tech packs, patterns and graded specs are issued in accordance with the goals of achieving Fashion Design’s stylistic intent and achieving market superior apparel product. The primary measure of doing this well is the returns rate in the e-commerce full price business.

The Technical Designer should operate in a manner consistent with the Company Creed, Core Values and Core Leadership qualities.

The Technical Designer must demonstrate understanding of issues and be able to execute as a part of a high performing, results oriented team.

Four Major Areas of Responsibility:

Understand the  customer, lifestyle, positioning in the marketplace and product strategy; collaborate effectively with technical design colleagues, fit with The Company Creed, Core Values and Core Leadership Qualities;

Work closely with Fashion Design to understand the desired styling and fit intent of each silhouette and ensure development of tech packs, graded specs and patterns that translate Fashion Design’s vision into a reality of finished apparel product;

 Visit factories overseas to help them to understand the tech packs and design intent to ensure

Adherence to standards that result in high quality bulk production.

The four major areas are discussed below

Understand the Customer, Lifestyle, Positioning in the Marketplace and Product Strategy. 

Our Client is a lifestyle, branded marketing company in the apparel, accessories and footwear business serving the needs of the affluent customer at ease. 

 Know and appreciate the customer. The customer is multi-generational.  This affects fit and styling and thus impacts decisions technical design will make.

The product strategy is to create innovative designs that delight our customer, have high retail sell through and contribute to the profitable growth of the company.

Collaborate effectively with technical design colleagues, fit with The Company Creed, Core Values and Core Leadership Qualities;

The Technical Designer has a broad responsibility to collaborate effectively with colleagues. The Technical Designer should instill confidence in others that she is capable, knowledgeable and in control of all matters related her assigned styles.

The Technical Designer should fit with The Company Creed, the Core Values and the Core Leadership Qualities.

The Technical Designer should demonstrate leadership in alignment with the Core Leadership Qualities. It is not enough merely to perform the job. How things are done, is equally as important as what is done.

Work Closely with Fashion Design to Understand the Desired Styling and Fit Intent of Each Silhouette and Ensure Development of Tech Packs, Graded Specs and Patterns that Translate Fashion Design’s Vision into a Reality of Finished Apparel Product. 

Work closely with the Senior Technical Designer and the fashion designers to understand the desired styling and fit intent of each silhouette and develop tech packs to achieve this intent. While Fashion Design are responsible to provide direction on the stylistic intent of each silhouette and to give a general idea of how each silhouette should fit, it is the responsibility of Technical Design to take this vision and morph it into a tech pack, graded spec and pattern that captures the design intent, but is viable from a fit, sizing, construction and bulk production angle. 

Our client is a design led organization. This however does not absolve Technical Design from providing input and direction on fit and construction in order to ensure that the outcome will delight the consumer. It is critical that The Technical Designer understands and implements this.        

Ensure that established best practices, such as block intent, neck drop and ease over/under body measurements are being adhered to by both fashion design and technical design.

Assist the Senior Technical Designer in the development of a library of established fit blocks that meet the intent of Fashion Design’s vision.  This will be done under the supervision of the Director of Technical Design to ensure consistency between categories and viability in a bulk production setting. 

Visit Factories Overseas to Help them to Understand the Tech Packs and Design intent. 

Spend sufficient time with factories overseas to help them to understand the company’s tech packs and to help to resolve technical design issues. It is preferable that this occurs prior to production to ensure the best use the Technical Designer’s time.

It is primarily the responsibility of Quality Assurance to make sure finished goods of bulk production are consistent with the specifications in the tech packs. It is primarily the responsibility of the Product Development and Production team to place styles in the appropriate factories and to evaluate the tradeoffs of construction details, fashion design intent and production efficiency to provide a good value / cost relationship for the merchandise.

SKILLS REQUIRED TO PERFORM SUCCESSFULLY:

The Technical Designer needs to have a high degree of technical knowledge and be able to demonstrate this knowledge in many forms, be that in fittings, addressing a broader group, training others or on factory floor. The Technical Designer should have the ability to collaborate effectively with a broad range of colleagues, primarily other Technical Designers and counterparts in Fashion Design as well as Product Development, Production and Quality Assurance.

The Technical Designer must have proficient skills in technical design, conducting/overseeing fittings, garment construction, pattern making, size grade rules and translating the intent of Fashion Design into tech packs. The Technical Designer must be able to provide effective technical flat sketches.

The Technical Designer should be able to maintain the role of Technical Design within the product development lifecycle as defined by the Director of Technical Design at all times. Technical Design is the gatekeeper amongst Fashion Design intent, Production feasibility and end-use wearability.

The Technical Designer must have proficiency and comfort in the use of technology to support Technical Design. This includes primarily the Gerber® Web Product Data Management (PDM) System. It includes the Accumark modules of Pattern Maker and Marker Maker.

EDUCATION AND EXPERIENCE REQUIRED: 

A four year college degree is required. This must be in technical design, or a closely related subject.

At least five years of prior experience in a technical design position or a pattern making position are required. This should include working with a supplier base that is largely outside of North America. This experience is preferably with a women’s fashion branded apparel company.

MISCELLANEOUS: 

This position is classified as full-time salaried; it is exempt and is not eligible for overtime. This position is eligible for standard company fringe benefits.

This position requires up to four international trips per year of approximately six to ten days per trip. The trips will be primarily to Asia, the Indian Sub-Continent and Central/South America. Domestic travel could also be expected in addition to this.

Given the seasonality of the business, this position may require flexible, additional working hours during peak periods.

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GMM Center Core | Stein Mart | A great Opportunity with the Heritage Retailer

We have a new GMM opportunity with Stein Mart, an upscale, boutique-style Men's and Women's department store chain based in Jacksonville, Florida. We are conducting a exclusive executive search for a talented Merchandising Executive with demonstrated success in the Center Core business.

Stein Mart has a reputation for inspired leadership and mentor-ship. They have an impressive executive suite with industry-respected GMM's from BrooksBrothers, Macy's, and L&T. With strong leadership in place, Stein Mart has successfully focused on bigger picture merchandising, a solid business foundation, allwhile creating a narrative driven assortment.

The ideal GMM candidate in this area will have a very sophisticated understanding of the Center Core Merchandising business model with extensive merchandising experience in related categories such as: Jewelry, Handbags, Accessories, Fragrance, and Intimate Apparel.

A proven heritage retailer, Stein Mart has grown into a nationwide retailer with over 270 stores. Stein Mart’s success has been contributed to their unique niche in the market offering current fashion trends, desirable designer products at competitive prices paired with a personalized shopping experience.

It is a very exciting time to join the company as they recently appointed Dawn Robertson as their new CEO. Please find a link to an article about this impressive leadership appointment. http://www.fashionforwardtrends.com/news/stein-mart-appoints-dawn-robertson-as-ceo/

If you have over 10 years of leadership experience and a desire to drive revenue and increase margin in this very competitive space, we would love to hear from you.

Ann Burton, the lead on this search, can be reached at Ann@wolfgangharbor.com

 

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Buyer Denim | Maurices | An Ascena Retail Group Company

Job Title: Buyer (Denim Bottoms)

Reports to: VP DMM Bottoms | Tricia Waechter

 

Simply the best hometown specialty retailer. This vision guides everything we do.

To us, it means being more than a great women’s clothing store. It means we have a deep

commitment to our customers, our associates and the communities we’re in.

At maurices, our customers find a place to express their individuality and feel good about who

they are. With styles that match the budget and the occasion – and sizes 1-24 – the fashions

always fit. Whether our customers are looking for something for work, for home or for a night

out, they’ll find it at maurices. We’re known for our collections, including our celebrated denim

assortment, plus on trend shoes and accessories for every occasion.

Like our customers, maurices is truly unique. We have over 950 stores in 46 U.S. states and three

Canadian provinces – and growing. We may be big, but we’re anything but corporate. In fact, we

believe it’s the unique strengths of individuals that make maurices a better place to work, a

better store to shop and a better member of our communities.

maurices is a brand of Ascena Retail Group.

The Opportunity & Position Overview:

Bring excitement and a trend forward fashion sense to the denim and casual bottoms business.

Maurices is searching for an experienced buyer who could capitalize on past successes in the

junior’s market and bring their passion for the business to this high profile category. An ideal

candidate could dial into their expertise in denim washes, techniques, and fit.

Key responsibilities of this position include:

Drive Results:

⎯ Maintain proper unit and dollar inventory levels for buying area of responsibilities

⎯ Tries different approaches to learn and achieve results

⎯ Manage all aspects of the business in the assigned area of responsibilities

⎯ Self-motivated with inner drive and initiative to deliver results

Merchandise Strategy:

⎯ Product development, competitive and market intelligence, strategic market

partnerships

⎯ Develop departmental merchandising strategy within the company guidelines

through the study of market influence, business trends, product availability and

funding available

⎯ Identify trends and capitalize on them, ensure creation of a unique collection that

emphasizes maurices unique selling propositions

⎯ Offers customers fashion right product at a value they’ll recognize

⎯ Maintain working knowledge of competitors

⎯ Ensure immediate and long-term profitability by planning statistically and

conceptually for short and long range development business

⎯ Ability to have a vision and then execute it

Think Strategically/Forecasting:

⎯ Accurately projects and manages product, sales, and markdowns

⎯ Can anticipate future consequences accurately and create appropriate strategies

⎯ Questions how things are and challenges how they could be. Helps to simplify

processes.

⎯ Considers the big picture, thinks beyond own scope to understand the impact of the

decision on the department, division, and brand.

⎯ Understands and takes action to correct bad business and minimize losses

Know the Target Customer:

⎯ Draw business conclusions current events, pop culture and through observations

⎯ Continuously ask questions and look for information sources to understand our

customer more thoroughly

⎯ Make learning about the customer a regular priority

⎯ Attention to details that have an impact on our customers’ preferences

Requirements

Education:

Bachelor’s Degree or equivalent experience required

Experience:

⎯ 5 years of retail buying experience required

⎯ Previous denim experience preferred

Skills:

⎯ Strong sense of fashion

⎯ Positive attitude

⎯ Proficient in MS Word, Excel, systems savvy

⎯ Solid understanding of retail math

⎯ Strong analytical and organizational skills

⎯ Strategic thinking and decision making skills

⎯ Takes initiative; self-starting

⎯ Exceptional written and verbal communication skills

⎯ Excellent interpersonal

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Site Manager | eCommerce | Killin' It One Click at a Time

We are most pleased to share an Exciting Ecommerce Site Merchandise Manager opportunity with you. One of our favorite clients, the upscale off-price designer retailer, has a great opportunity on their eCommerce team for a strong Digital Merchandiser. Their business continues to exceed expectations as they deliver great product at compelling prices.

The ideal candidate has 5-7 years of experience, an elevated taste level, and the ability to increase site traffic with great product assortments, strong online merchandising, intelligent promotional strategies, and in-depth knowledge of eCommerce operations.

Ideation and promotional planning are critical to this role. Also important is the ability to partner with their B+M Merchants, Planning, and Marketing teams. Internal chemistry is central to the company culture. The eCommerce team is highly collaborative and works with an all hands-on-deck mentality. There is a great team atmosphere, emphasis on mentor-ship, and a runway for professional growth.

It's a very exciting time for the company as they continue to grow! In addition to the continued expansion in eCommerce (22% YOY growth) they are also opening 12 new b+m stores in the North East. 

 

If this sounds up your alley, then we would love to hear from you. 

Ann@wolfgangharbor.com

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eCommerce Site Merchandiser

Our client’s story began more than 100 years ago with one family owned establishment. Today, their business has grown into a nationwide retailer with over 250 stores

We are currently seeking an eCommerce Professional who is enthusiastic about telling a vibrant digital narrative around a compelling product offering.  This is a great opportunity for an experienced eCommerce professional with a creative vision for merchandising and promotions as well as a desire to drive the site's business. 

This position supports the merchandising requirements and site management for men’s fashion, handbags, accessories/jewelry, lingerie, and shoes. The Merchandise Manager will be responsible for the development, launch, and day to day eCommerce business operations. Collaboration with key partners in Buying, Marketing, and the Vendor Base is critical in this role. If this sounds like you...we would love to hear from you. 

Responsibilities:

  • Determine inventoried or Drop ship assortment and development of growth strategy to deliver plan
  • Maintain financial position including OTB for daily business operation and project future business needs
  • Analyze sales, gross margin, and conversion rates to determine business opportunities and provide recommendations to maximize growth and profitability
  • Manage and review merchandise presentation on the site to ensure the categorization, imagery, color, copy, pricing and promotional tags are accurate and meet internal guidelines
  • Utilize product catalog web application to build on-line category and product groupings as directed by eCommerce management
  • Prepare weekly reporting for eCommerce management including preparation for Strategy meetings to recap business with Merchant partners
  • Review competitor websites and customer survey feedback to ensure industry alignment with categorization, promotions and keeping site current on trends

Qualifications:

  • 4 year college degree required 
  • 3-5 years of experience in a retail environment (understanding of buying)
  • Digital/eCommerce experience
  • Experience in Men's is preferred
  • Strong knowledge and understanding of retail math
  • Ability to accurately interpret and draw conclusions from data
  • Provide information and communicate effectively to present analytics, recommendations and data interpretation
  • Make informed decisions related to data from on-line reporting tools, strategy creation, taking action to better business and minimize losses
  • Knowledge of competitors and relevant business models

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Merchandise Planner | Fashion Brand

 

Our client, a leading national retailer in the Philadelphia area, has a robust business foundation and dedication to delivering on-trend fashion to their dedicated customer base.  They care about what they do and they care about each other while doing it. 

The atmosphere on the planning team is energetic and motivated. The CEO is working closely with the planners to guide the OTB and serve the merchandising group. The planners are strategizing around the depth and breadth of the assortment and offering insights into how to best build the most compelling floor set . Under the guidance of the new SVP of planning, the team is aligning business goals and moving the the business needle forward. 

Please find details below on the planning role...then email us to learn more...your future is now.

Position Overview

The Planner will be responsible for advising on flow quantities and timing of merchandise, developing plans for specific merchandise categories and sub-classes, and balancing stock unit ratios by store.  The Planner is responsible for working with the planning and allocation team to increase shareholder value by meeting and exceeding gross margin plans and managing inventory levels to drive sales and profitability

Key Responsibilities

·       Assortment planning – determine appropriate depth and breadth of styles and price points, manage entrance and exit dates for each season, and manage purchase quantities and timing of deliveries.

·       Financial planning – develop financial plans based on assortment plans.

·       Analyze, review, and recommend strategies to maximize sales, turnover goods, and gross margin. Manage open-to-buy to meet expected plan levels.  Identify flow adjustments to hit financial plans.

·       Capacity planning – identify styles, quantity, and flow for feature presentations; develop and build pre-season style plans and recommend investment quantities and accurate flow forecasts.

·       Merchandises logistics – identify opportunities to improve pack sizes, vendor performance, and import logistics to more efficiently process inventory through distribution.

·       Develop strong working relationships with merchants; make recommendations and work collaboratively to strategize, develop, and manage store plans in alignment with brand strategies.

·       Attend business review meetings with senior management and be prepared to speak to business results, trends, and propose strategies to meet and exceed plans. 

·       Analyze the results of promotions and markdowns; make recommendations to support business goals. 

 Ideal Candidate Qualifications

  • Bachelor’s degree.
  • 5-8 years buying or planning experience; prior management experience.
  • Ability to problem-solves and works independently.
  • Strong organizational skills.
  • Demonstrated mathematical, statistical, and analytical skills.

ann@wolfgangharbor.com

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maurices | Buyer Juniors Denim

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maurices | Buyer Juniors Denim

Company Overview:

Simply the best hometown specialty retailer. This vision guides everything we do.

To us, it means being more than a great women’s clothing store. It means we have a deep

commitment to our customers, our associates and the communities we’re in.

At maurices, our customers find a place to express their individuality and feel good about who

they are. With styles that match the budget and the occasion – and sizes 1-24 – the fashions

always fit. Whether our customers are looking for something for work, for home or for a night

out, they’ll find it at maurices. We’re known for our collections, including our celebrated denim

assortment, plus on trend shoes and accessories for every occasion.

Like our customers, maurices is truly unique. We have over 950 stores in 46 U.S. states and three

Canadian provinces – and growing. We may be big, but we’re anything but corporate. In fact, we

believe it’s the unique strengths of individuals that make maurices a better place to work, a

better store to shop and a better member of our communities.

maurices is a brand of Ascena Retail Group.

The Opportunity & Position Overview:

Bring excitement and a trend forward fashion sense to the denim and casual bottoms business.

Maurices is searching for an experienced buyer who could capitalize on past successes in the

junior’s market and bring their passion for the business to this high profile category. An ideal

candidate could dial into their expertise in denim washes, techniques, and fit.

Key responsibilities of this position include:

Drive Results:

⎯ Maintain proper unit and dollar inventory levels for buying area of responsibilities

⎯ Tries different approaches to learn and achieve results

⎯ Manage all aspects of the business in the assigned area of responsibilities

⎯ Self-motivated with inner drive and initiative to deliver results

Merchandise Strategy:

⎯ Product development, competitive and market intelligence, strategic market

partnerships

⎯ Develop departmental merchandising strategy within the company guidelines

through the study of market influence, business trends, product availability and

funding available

⎯ Identify trends and capitalize on them, ensure creation of a unique collection that

emphasizes maurices unique selling propositions

⎯ Offers customers fashion right product at a value they’ll recognize

⎯ Maintain working knowledge of competitors

⎯ Ensure immediate and long-term profitability by planning statistically and

conceptually for short and long range development business

⎯ Ability to have a vision and then execute it

Think Strategically/Forecasting:

⎯ Accurately projects and manages product, sales, and markdowns

⎯ Can anticipate future consequences accurately and create appropriate strategies

⎯ Questions how things are and challenges how they could be. Helps to simplify

processes.

⎯ Considers the big picture, thinks beyond own scope to understand the impact of the

decision on the department, division, and brand.

⎯ Understands and takes action to correct bad business and minimize losses

Know the Target Customer:

⎯ Draw business conclusions current events, pop culture and through observations

⎯ Continuously ask questions and look for information sources to understand our

customer more thoroughly

⎯ Make learning about the customer a regular priority

⎯ Attention to details that have an impact on our customers’ preferences

Requirements

Education:

Bachelor’s Degree or equivalent experience required

Experience:

⎯ 5 years of retail buying experience required

⎯ Previous denim experience preferred

Skills:

⎯ Strong sense of fashion

⎯ Positive attitude

⎯ Proficient in MS Word, Excel, systems savvy

⎯ Solid understanding of retail math

⎯ Strong analytical and organizational skills

⎯ Strategic thinking and decision making skills

⎯ Takes initiative; self-starting

⎯ Exceptional written and verbal communication skills

⎯ Excellent interpersonal skills and strong ability to form and maintain relationships

⎯ Ability to prioritize

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Product Development Manager | Home

Our client is a national leading supplier of branded and private label consumer goods. Since 1996, the Company has supplied design driven innovative and unique products for the home, office and hobbyist.  Areas of business concentration are decorative accessories, picture frames, photo albums / paper products, candles, and housewares which are sold to a diverse set of retailers. They are seeking a Product Development Manager who is highly organized and detail oriented.  Job Description is as follows:

ï     Manage the Product Development efforts for assigned categories.

ï     Work closely with the Brand Manager/Design Manager/Sales Team on product concepts and construction. Offer insight and suggestions on potential build materials and construction in order to achieve the desired look and the required price point

ï     Work closely with the Sales Team to ensure meeting all deadlines as they relate to both information and sample/packaging approvals

ï     Act as a liaison between US Design team and overseas suppliers / partners

ï     Periodic overseas travel for product development efforts with the factories

Qualifications:

Bachelor’s Degree

3 plus years’ experience in Product Development / Sourcing / Merchandizing Management

Detail oriented, resourceful, hardworking and able to work in fast paced environment

Proficient in MS Excel, MS office

They offer a very competitive salary and excellent benefits including health, dental insurance as well as participation in a 401K plan.

 

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Director of Digital Creative

The Director, Digital Creative will inspire team of digital designers and production specialists to continually raise the bar on innovation, creativity, and imagination in all areas of digital work for a women’s specialty apparel retailer. Must live, breathe, think, and conceptualize in the digital world.

Key responsibilities include:

  • Manage a digital design and production team to produce high quality visual and interactive mobile/web experiences.
  • Use an understanding of best practices associates with a successful and innovative retail website and eCommerce enterprise.
  • Understand and interpret competitor offerings, customer feedback, site metrics and usability reports to create user-centered designs.
  • Communicate concepts through sketches, diagrams, wireframes, visual comps, and interactive prototypes.
  • Maintains and enforces copy direction for digital media, ensuring strong associated KPIs while following established brand voice.
  • Work with cross-functional teams to manage and deliver design assets on time, as well as champion the best possible user experience for the brand.

Requirements

Education:

  • Bachelors Degree in Web Design and Development and/or related experience

Experience:

  • 5-7 years of mobile/web design experience with an online retailer

Skills:

  • Strong understanding of technical constraints and specifications for designing platform-specific mobile design assets
  • Expertise in best practices in design and copy direction for mobile and web
  • Be a leader that can guide a team of designers, providing feedback and direction
  • Solid understanding of design principles, typography, color and page layout, and a great eye for detail
  • Experience with taking a data-driven approach to design
  • A good understanding of CSS, HTML, Flash, and JavaScript
  • Ability to meet aggressive deadlines for multiple projects in a fast-paced environment
  • Excellent organizational skills and demonstrated ability to work independently
  • Passion for innovation and keeping up with the latest web technology trends

All Replies Confidential / Our Client is an Equal Opportunity Employer

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AVP of Brand Editorial

The Brand Editorial, AVP reports to the VP of Brand Mktg and will be responsible for conceptualizing and establishing the fashion brand voice, establishing the strategy editorial architecture and leading the brand storytelling for consumer marketing, PR/media/industry messaging briefs and internally within the brand. Additionally, will lead our philanthropic strategy.

Performance requirements

Brand Voice Architecture

 

Collaborate on conceptualizing and establishing the brand voice in a way that sets the brand apart in the marketplace and creates an emotional connection with the customer. Key partners will include VP Brand Marketing, Chief Creative Officer and brand agency of record.

·       Create a brand voice style guide to be used across channels and by agency partners. Lead the development of brand work including brand book, materials and strategy to roll out internally and with outside agencies.

·       Collaborate on the development of creative concepts for all customer touch points that continually reinforce the brand and move it forward, partnering with the rest of the brand mktg and creative teams on executing ideas across print and web.

·       Must have “a wink & a smile” style of writing.

Editorial/Copy Management

Oversee the Content Editor, agency copy and any copy resources to create overall consistency within the brand while also mentoring and leveraging the team to support other brand copy-related needs as time permits.

Transform monthly collection ideas into new and inspiring consumer facing stories and related brand content; manage the creative expression of monthly stories written by Content Editor.

Partner with the marketing and ecommerce teams to develop a compelling email calendar and engaging stories within each email; bring the vision to life through exciting subject lines, fun headlines and informative editorial body copy for email marketing needs.

Build and maintain strong working relationships with cross-functional partners including the visual merchandising, digital marketing and merchant teams, to ensure marketing is working collaboratively across the brand.

Editorial Calendar & Content Marketing (all channels)

Oversee the content marketing team to ensure brand voice, seasonal editorial and merchandising priorities are reflected in overall content calendar and marketing.

Ensure quarterly content calendar achieves marketing and merchandising goals while maintain the brand voice and storytelling.

Develop strategy for brand blog, including a pov on contributors, seo, look/feel and distribution and engagement.

PR/Media/Outreach

Oversee all media, PR and influencer outreach for the brand.

Establish brand and quarterly messaging briefs for Executive teams and PR outreach in line with marketing and business priorities.

Oversee the selection and execution of seasonal brand look books

Plan strategic outreach for both consumer and industry to reinforce our client’s brand position and raise awareness of the brand.

Identify new or innovative approaches to outreach (influencer partnership, philanthropy, etc)

Manage PR Specialist, PR Freelancers and any agencies to help ensure successful execution of outreach including look books, editors events, influencer outreach, local outreach and social influence initiatives, etc.

Corporate Social Responsibility (CSR) – philanthropy efforts

Reposition our client at the forefront of community giving and philanthropy.

In conjunction with the brand extension work (brand agency) and CCO, develop a compelling story for our corporate and local giving.

Identify themes and strategic partners to bring vision to life. Thread throughout all storytelling to ensure an integrated, consistent brand experience.

 

Work Experience and education requirements

Education:

Bachelor’s degree in marketing, communications or business with 9+ years of experience in the field, with a career focus on retail.

Experience:

9+ years experience in editorial and creative copywriting experience with strength in retail and ecommerce.

Skills:

Strong background working in retail focused in the fashion, specialty or consumer goods industries

A highly collaborative team player with a proven track record in effectively directing and managing a team while promoting conceptual thinking and inspiring others

Proven success in conceptualizing, developing and implementing new, innovative creative ideas

A solid understanding of digital media, ecommerce and marketing; an ability and a desire to adapt to the changing landscape of technology. Understands online consumer behavior and content consumption across websites, blog, social media and email. Knowledge of video, copy and digital experiences.

Impeccable copywriting sensibility geared toward female consumer

Motivated, proactive, highly organized and able to adapt to changing priorities

Ability to think creatively, strategically and technically. Creates structure in a dynamic ambiguous environment.

Team player and problem solver in a demanding, deadline-driven environment

Ability to create and cultivate business relationships across channels and divisions.

A customer-centric approach that balances creative vision and key metrics in all decision making

A strong appreciation of fashion, style and design.

A keen understanding of the female consumer

 

 

 

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Vice President Ecommerce Operations

Major American Retailer has an opportunity on their Marketing team for a VP of Ecommerce-Operations. They are looking for an experienced leader with a strong process orientation, unique collaborative skills, and exceptional management savvy.  

The role is highly operational and will be managing all Digital Content, UX, Project managment, Site Development, Site Merchandising, and Online Promotions. 

Here are some details: enjoy...

Works with brand leaders to develop strategies and set eCommerce product priorities, oversee eCommerce operations and optimize cross-channel business processes to drive sales, profits and agility for eCommerce.  Ensures that the eCommerce site (and all related mCommerce sites) is a strong representation/extension of the brand.

Detailed responsibilities includes the strategic positioning & tactical execution of the Client's website (including any/all mCommerce sites) necessary to support the long-term growth initiatives of the Client's brand; hiring & managing the talent required to deliver the strategy for Client's digital channels; driving innovations in eCommerce product initiatives necessary to ensure a thriving digital channel; optimizing SOPs across the company to support a high-growth eCommerce channel; & ultimately own the profit & loss of the eCommerce channel. 

As the member of a 5-person executive leadership Brand Marketing team at Client's, the VP of eCommerce shall report to the CMO, EVP of Digital Channels of Client's and shall act as the revenue and profit champion of Client's eCommerce channel.

Responsibilities:

-    Act as the general manager of direct channels (eCommerce and any/all mCommerce sites) for Client, balancing the long-term Omnichannel fashion brand objectives with the channel demands of a quickly-evolving digital channel.

-    Build, manage & optimize eCommerce growth initiatives necessary to meet & beat eCommerce revenue targets. Manage the eCommerce PNL.

-    Review, assess & optimize direct channel roles, responsibilities & talent necessary to  short & long-term business plans; build, manage & train the team necessary to support the aggressive direct channel business growth plan.

-    Act as the primary contact for eCommerce with SSG.  Review & assess current resource infrastructure, from third party providers to IT services necessary to deliver short & long-term business plans; partner with SSG to implement & manage optimized solutions.

-    Review, assess & optimize current eCommerce & cross-departmental business operations (schedules, systems, processes/procedures, reports/analysis, etc.) & implement best practices for (1) implementing, (2) enforcing & (3) maintaining digital channel operations.

-    Work collaboratively within company to ensure execution of key initiatives that lead to increased market share & profitability, including but not limited to critical coordination with merchandising, marketing, planning & retail operations for cross-channel optimization.

-    Capitalize on evolving direct channels & marketing opportunities (including but not limited to social networking, new technologies & applications, evolving business paradigms), analyze & react to key direct channel results & partner with Marketing/Direct Channels management to identify & provide other strategic & tactical recommendations for direct channels as they evolve; execute against those opportunities.

-    Manage eCommerce P&Ls, forecasts, and budgets.

Customer acquisition/optimization/promotional programming

-    Partner with VPs of Brand & Media & Partnerships to support omnichannel promotional and other marketing acquisition programs to drive traffic, convert customers, increase order size and encourage loyalty to achieve & beat omnichannel revenue targets.

-    Coordinate with purchasing, inventory planning and fulfillment operations to ensure readiness and optimization of onsite traffic & marketing plans.

-    Drive eCommerce product initiatives to support brand & marketing initiatives.

-    Oversee performance analysis of programming for the eCommerce channel.

Merchandising

-    Partner with DMM, eComm Merchandising to determine best assortment for Website.

-    Assess merchandise assortment and make recommendations for product extensions based on category and item level sales analysis, as well as an understanding of off & on-property online demand, online shopping patterns, and industry trends. Partner with Merchandising & Planning to forecast & plan for extended category opportunities.

-    Oversee & optimize the day-to-day administration of the website, including but not limited to product turn-over, item-level content, image management, site feature management, search, navigation & promotions management.

-    Partner with supply chain, photography & merchant partners to manage & report on inventory:site readiness ratios for optimized eCommerce inventory management.

Product development

-    Partner with VPs of Brand & Digital Channels Team to identify key digital channel product initiatives to achieve & beat omnichannel revenue targets.

-    Source eCommerce & mCommerce products to support key initiatives identiifed; build requirements & own development & implementation. Act as primary contact for third party solutions.

-    As required, partner with SSG for implementation.


Performance analysis

-    Implement & manage tracking necessary to support optimal site reporting.

-    Partner with VP Analytics to identify & create key reports on site and sales performance as needed to understand the business.

-    As required, perform additional analysis to evaluate traffic generation and drop-off, customer shopping behavior, category and item level sales, marketing/promotions performance, and site profitability, balancing the long-term Omnichannel fashion brand objectives with the channel demands of a quickly-evolving digital channel.

-    Build, manage & optimize eCommerce growth initiatives necessary to meet & beat eCommerce revenue targets. Manage the eCommerce PNL.

-    Review, assess & optimize direct channel roles, responsibilities & talent necessary to short & long-term business plans; build, manage & train the team necessary to support the aggressive direct channel business growth plan.

-    Act as the primary contact for  eCommerce with SSG.  Review & assess current resource infrastructure, from third party providers to IT services necessary to deliver short & long-term business plans; partner with SSG to implement & manage optimized solutions.

-    Review, assess & optimize current eCommerce & cross-departmental business operations (schedules, systems, processes/procedures, reports/analysis, etc.) & implement best practices for (1) implementing, (2) enforcing & (3) maintaining digital channel operations.

-    Work collaboratively to ensure execution of key initiatives that lead to increased market share & profitability, including but not limited to critical coordination with merchandising, marketing, planning & retail operations for cross-channel optimization.

-    Capitalize on evolving direct channels & marketing opportunities (including but not limited to social networking, new technologies & applications, evolving business paradigms), analyze & react to key direct channel results & partner with Marketing/Direct Channels management to identify & provide other strategic & tactical recommendations for direct channels as they evolve; execute against those opportunities.

-    Manage eCommerce P&Ls, forecasts, and budgets.

Customer acquisition/optimization/promotional programming

-    Partner with VPs of Brand & Media & Partnerships to support omnichannel promotional and other marketing acquisition programs to drive traffic, convert customers, increase order size and encourage loyalty to achieve & beat omnichannel revenue targets.

-    Coordinate with purchasing, inventory planning and fulfillment operations to ensure readiness and optimization of onsite traffic & marketing plans.

-    Drive eCommerce product initiatives to support brand & marketing initiatives.

-    Oversee performance analysis of programming for the eCommerce channel.

Merchandising

-    Partner with DMM, eComm Merchandising to determine best assortment for Website.

-    Assess merchandise assortment and make recommendations for product extensions based on category and item level sales analysis, as well as an understanding of off & on-property online demand, online shopping patterns, and industry trends. Partner with Merchandising & Planning to forecast & plan for extended category opportunities.

-    Oversee & optimize the day-to-day administration of the website, including but not limited to product turn-over, item-level content, image management, site feature management, search, navigation & promotions management.

-    Partner with supply chain, photography & merchant partners to manage & report on inventory:site readiness ratios for optimized eCommerce inventory management.

Product development

-    Partner with VPs of Brand & Digital Channels Team to identify key digital channel product initiatives to achieve & beat omnichannel revenue targets.

-    Source eCommerce & mCommerce products to support key initiatives identified; build requirements & own development & implementation. Act as primary contact for third party solutions.

-    As required, partner with SSG for implementation.


Performance analysis

-    Implement & manage tracking necessary to support optimal site reporting.

-    Partner with VP Analytics to identify & create key reports on site and sales performance as needed to understand the business.

-    As required, perform additional analysis to evaluate traffic generation and drop-off, customer shopping behavior, category and item level sales, marketing/promotions performance, and site profitability.

Qualifications:

-    BA degree required (Marketing, Technology, Merchandising, E-Commerce & E-Commerce Operations backgrounds required), MBA preferred.

-    15+ years experience and knowledge in eCommerce, product management, digital marketing and/or eCommerce merchandising (preferably fashion).

-    10-15 years practical end-to-end experience operating within and managing eCommerce channels (from the guts of web design to order fulfillment to product turn over and digital design to product development & production). Predisposition to business process optimization.

-    Strong team player with excellent cross-functional management and coordination skills. Ability to work directly with technical staff & partners, merchandising & finance. Excellent interpersonal and communication skills.

-    Demonstrated expertise in omnichannel, cross-functional operations.

-    Solid intuition and understanding of online user experience. Thorough understanding of Internet technology.

-    Strong quantitative analytical skills, including sophisticated spreadsheet analysis, familiarity with databases and understanding of site analytics, sales and financial data. Technology sophistication required.

-    Strong multi-tasking ability and product/program management experience.

-    Out-of-box thinker, creative problem-solver, flexible go-getter who will thrive in a fast-paced digital channel.

-    Consumer brand experience, women’s fashion brand experience preferred.

-    Passion for digital innovation and channel growth.

-    Previous revenue and P&L experience.

Skills:

-    Brand and customer-centric.

-    Strategic orientation with proven experience in developing and implementing short and long term business plans.

-    Ability to manage change while improving performance.  Ability to work in partnership to achieve results.

-    Aptitude for managing the orchestration & synchronization required of omnichannel businesses.

-    Self-starter with a high energy level capable of getting small teams to work with a single vision.  Ability to motivate staff to achieve targets.

-    Capable of being both coach & player, & motivated by the opportunity to be both as channels evolve. 




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VP of Sales

Our client, a major manufacturer of gifts and home décor accessories, has an opportunity on their executive team for a VP of Sales. They are looking for a passionate retail expert who has an eye for compelling product, a strategic vision for new categories of business, and strong relationships with their retail partners. 

The ideal candidate for this job will lead their team through natural enthusiasm for the market place and excellent communication and collaboration skills. The leader in the role will partner with Design and Product Development to merchandise the line to best reflect current trends and the needs of their retailer counterparts. 

 

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SR UX DESIGNER

Well known Philly Web Design and Development Agency has a great freelance gig for a super talented Sr. UX designer. Great opportunity to work with a funded Cloud Technology startup with operations in Philly and SF.

Requirements:

  • 5+ years experience in UX for web and mobile
  • Senior level experience
  • Portfolio for B2B, technology focused solutions
  • must be able to work onsite in center city Philly 2-3 days/week
  • familiarity with cloud infrastructure, mobile development practices, development operations (devops) is a huge plus

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Business Development Manager

Our Client, a Brand Strategy and Visual Communications Agency located in Philadelphia, has a great opportunity for a Business Development Manger passionate about the client experience, branding, and working with great people. This is an awesome opportunity for a super social, business savvy biz dev maverick who loves agency life and compelling branding.

The ideal candidate is a motivated, focused and results driven individual who can help build market position through targeting, developing, negotiating, and closing business relationships.

Responsibilities

·       Identify prospects within specified new business criteria.

·       Research project leads and opportunities.

·       Manage proposal process and RFP/RFQ responses.

·       Develop, proof, submit and track proposals.

·       Meet weekly with manager to share progress.

·       Develop client and prospective client relationships.

·       Attend local and regional events, conferences, meetups and other engagements to build network and position J2 among industry leaders.

·       Develop the ability to professionally present all J2 and ex;it services

·       Identify possible new services we can provide to enhance our deliverables and grow our market share and brand.

 Competencies

Proposal writing
Estimating
Meeting Sales Goals
Prospecting Skills
Sales Planning
Knowledge of strategy, design and web process
Knowledge of Philadelphia and regional market
Writing skills
Strong Organizational Skills
Demonstrate team leadership
Strong social skills
Graphic design experience is a plus

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Digital Marketing Consultant | AKA Radical Digital Marketing and SEO Opportunity

One of our very favorite clients has an awesome opportunity on their Digital Marketing Team. Here are the deets...read 'em and weep...or better yet, read 'em and call us up for your next best gig.

Overview: As a Digital Marketing Consultant, you will lead the development of clients’ digital marketing strategies, then you will oversee implementation, management and optimization of these campaigns to maximize results. You will be responsible for leading digital client relationships, building and managing teams, effectively executing campaign development and driving metrics-focused business results. Ideal candidates have an established track record of helping brands to use strategic digital marketing tactics to achieve their business, marketing and communications goals; they can provide strategic business insight to clients based on data from research and analytics tools; they think and prioritize strategically and they can multi-task across a wide array of responsibilities.


Position Responsibilities:

·       Oversee and direct digital marketing campaigns including SEO, PPC, Display, Video, Social and other types of digital media

·       Work with clients to plan new websites via requirements gathering and information architecture planning

·       Manage and optimize paid digital media campaigns to maximize conversion and ROI

·       Develop SEO strategies and oversee the implementation of SEO tactics for clients, including local SEO and link building

·       Analyze website and campaign performance and ROI using Google Analytics, as well as other software

·       Present analysis, insights and recommendations to clients using MS Excel, MS Word and PowerPoint

·       Ability to think through, communicate and implement advanced website and campaign tracking solutions

·       Work with clients to develop KPIs for their websites, search, email, social and paid media

·       Develop, write and present client proposals for digital marketing programs

·       Collaborate with key internal stakeholders to oversee and manage client campaigns

·       Monitor emerging industry trends to stay up-to-date on evolving digital marketing opportunities

Qualifications/ Requirements:

·       Bachelor’s degree in Business, Marketing, Communications or quantitative discipline

·       3-5 years’ working experience in digital marketing strategy, website planning and campaign management

·       Proven knowledge of online tracking and measurement best practices, including site, campaign, social, and SEM performance measurement

·       Advanced level of experience using Google Analytics (Google Analytics Qualification is a strong plus)

·       Proven experience and expertise with PPC/Display advertising, SEO and social media marketing (Certification in Google AdWords is a strong plus)

·       Advanced level of experience in Microsoft Excel (creating formulas, pivot tables) , PowerPoint and Word

·       Strong verbal and written communications skills

·       Strong quantitative, analytical and problem-solving skills

·       Self-directed, proactive and a strong attention to detail

·       Team-oriented approach with the ability to work in a highly collaborative environment; proven ability to collaborate with clients and team members in a manner that leads to successful experiences for all parties

·       Valid driver’s license and vehicle with appropriate insurance

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Sr. Designer | Women's Wovens, Knits, and Outerwear

The inspiration of our brands begins with the eye of the designer. As Designer, one must

demonstrate a commitment to delivering on trend fashion to drive sales and increase profits

while exceeding the expectations of our customers.

Key Responsibilities  

  • Responsible for the conceptual development of the knits, wovens, dresses and outwear

ensuring products reflect current trends and business strategy

  • Designs garments that sell and create designs with appropriate commercial cost.  

Ensure that the styles work within the collections and support the key outfit/looks of the

season.

  •  Broad and thorough knowledge of fabric, trims, garment, construction and color.  The

ability to predict, identify and forecast color, concept, fabric, silhouette, and trim trends

that are brand appropriate.

  • Understand customer throughout the process, trend level, interests and needs.  

Understand fit/design issues that are specific to garments.

  • Good sample selection skills and editing from retail and the market.  Thorough

knowledge of the competition and what is happening in the relevant market.

  • Knowledge of patternmaking and sewing and ability to fit garments properly to standards

and fashion trends.  Partner with technical design as needed.

  • Understand sourcing alternatives, cost effective manufacturing options and lead times.
  • Knowledge of systems including and business procedures.  Strong organizational

and time management skills.

  • Skilled at fashion sketching and drawing and developing prints, embroideries, yarn dyes

and washes.

  • Communicate in a timely manner with internal and external team members and to senior

management.  

  • Successfully train and mentor direct reports.
  •  Participate and attend meetings and reviews as needed
  • Ideal Candidate Qualifications
  •  Bachelor’s Degree
  • Minimum five years prior experience at the Fashion Designer level in women’s apparel
  •  Must have proven ability to partner with merchants and collaborate with cross category

designers

  • Experience working with high end fabric qualities and washes and possess a strong high

end aesthetic in their design

  • PC Design and software experience is required
  • Knowledge of working with imports and vendors
  •  Must be highly organized, detail oriented and have experience managing others
  • Must know how to operate within a collaborative environment while driving vision
  • Time Management Skills

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eCommerce Merchandise Manager

Overview:

Our client's story began more than 100 years ago in the Mississippi Delta with one family owned establishment. Today, they have grown into a nationwide retailer with over 260 stores.  Their success is contributed to our unique niche in the market offering current fashion trends at competitive prices paired with customer service and a personal shopping experience.

Our client is currently seeking a professional individual enthusiastic about customer service and fashion to join our eCommerce team as a Merchandise Manager. This position supports the merchandising requirements and site management as it relates to the development, launch, and day to day eCommerce business operations.

Responsibilities:

  • Determine inventoried or Drop ship assortment and development of growth strategy to deliver plan
  • Maintain financial position including OTB for daily business operation and project future business needs
  • Analyze sales ,GM and conversion rates to determine business opportunities and provide recommendations to maximize growth and profitability
  • Manage and review merchandise presentation on the site to ensure the categorization, imagery, color, copy , pricing and promotional tags are accurate and meet internal guidelines
  • Utilize product catalog web application to build on-line category and product groupings as directed by eCommerce management
  • Prepare weekly reporting for eCommerce management including preparation for Strategy meetings to recap business with Merchant partners
  • Review competitor websites and customer survey feedback to ensure industry alignment with categorization, promotions  and keeping site current on trends

Qualifications:

  • 4 year college degree required 
  • 3-5 years of experience in a retail environment ( understanding of buying)

  • Drop Shipment experience
  • Experience with vendor services implementation
  • Digital/eCommerce experience
  • Experience in soft lines/home goods is preferred. 
  • Strong knowledge and understanding of retail math

  • Ability to accurately interpret and draw conclusions from data

  • Provide information and communicate effectively to present analytics, recommendations and data interpretation
  • Make informed decisions related to data from on-line reporting tools, strategy creation, taking action to better business and minimize losses
  • Knowledge of competitors and relevant business models

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Senior Account Supervisor | Ad Agency

The Senior Account Supervisor oversees and leads all Client account activity, ensuring the agency provides a consistently superior product. The SAS functions as a valued partner to the Client and provides consistent guidance, direction and motivation to Clients, direct reports and the internal agency team at large.  The SAS also manages and grows account income and profitability.

Reports to: Management Supervisor Client contact: The SAS will have direct Client contact with agency Clients likely with an important focus on more senior level contacts on the Client side.

Areas of Responsibility

Planning

"Brand  lead"; the SAS owns the strategic vision  for designated accounts and ensures all work delivers  on it.

•    Have a strong command of Client's business/brand strategy

•    Maintain a current grasp on the competitive landscape and category trends and develop recommendations regarding about how to apply them.

•    Work with Manager(s) to drive strategic planning efforts  (annually and throughout the year as appropriate), leveraging appropriate agency resources  to bring smart brand insights to Clients.

Client Relationship Management

The SAS ensures Clients receive the highest level of service and strong relationships are developed and nurtured.

•    Develop and cultivate strong, trusted, respected relationships with internal team members

and client contacts, including senior leaders within the agency and senior management on the Client side.

•    Be a clear and effective communicator- written, verbal and in presentations.

•    Help foster a positive internal team environment and overall Client/Agency relationship.

•    Supervise all Client initiatives & develop appropriate action plans.

•    Ensure all projects are completed flawlessly from start to finish, agency procedures are followed, and the account service bar is set high overall.

o     Ensure regular client contact, including appropriate level or in-person meetings happen.

o     Reponses to Client & internal inquiries happen ASAP; same day with Client, ideally within one business day internally.

o     Established Agency process is adhered to including proper development and use of job trafficking, creative briefing, meeting agendas (internal& Client),and other Client documentation (meeting reports, regular status reports, budget summaries, talent residual summaries, etc.)

o      Inspirational creative briefs are developed, and a high level of insight and value are delivered to the creative process.

o     All meetings (internal and Client) are organized, clear and actionable, and proper preparation has been done in advance.

o     Timely, clear and accurate updates and direction is provided to interdisciplinary teams (i.e. production, media, PR, interactive, creative, finance).

o     All necessary records for assigned accounts are easily accessible for anyone within the Agency at all times; established server structure is followed.

o     All aspects of the agency's "product" is thoroughly proofed prior to client presentation (i.e. all daily correspondence, communications plans, creative concepts, media plans, results reports, etc.) to ensure it is on strategy, accurate and on time.

•    Work with other interdisciplinary teams to set program metrics, evaluate program results and develop appropriate summaries/ recommendations.

•    Look for and work with Manager(s) to act upon opportunities to deepen existing Client relationships.

•    Maximize opportunities to integrate appropriate Cronin disciplines to the greatest advantage of Clients.

•    Identify opportunities to develop award-winning work and champion those efforts.

•    Provide back-up account service coverage when staffing situations mandate. This includes day-to-day servicing of clients on an as-needed basis.

•    As requested, take a role in new business pitch development.

•    Manage up: Keep manager(s) informed as appropriate.

Financial Management

•    Responsible for overall fiscal management on designated accounts.

•    Lead yearly Client budget discussions; confirmation of available funding, etc.  Facilitate yearly contract discussions.

•    Oversee ongoing estimating, invoicing and budget reporting on designated accounts ensuring overall accuracy and timely delivery to Clients. Ensure estimates are revised as necessary, as soon as scope of work or budget changes.

•    Develop quarterly income forecasts for designated accounts and provide to Manager. Also provide any major income implications ongoing as they arise.

•    Maximize income and profitability on designated accounts.

•    Complete timesheets ideally daily, at least weekly.

•    Client meets, ideally exceeds goals.

•    Agreed upon Client scope of work meets agency profitability goals.

•  New Client work is secured.

 Personnel and Training

Supervise and train more junior Account Service staff as appropriate, leading by example and providing solid guidance and mentorship.

•    Responsible for oversight of select department members including day-to-day servicing of

 clients, and ensuring consistent delivery of high quality/high value Cronin "product."

o     Ensure account team follows established agency process and provides well thought out, clear, concise input to other departments. (i.e. job procedures, creative briefs, media briefs, etc.)

o     Review all aspects of the agency's "product" prior to client presentation (i.e. communications recommendations, creative concepts, media plans and recommendations, results reports, etc.)

•    Provide recommendations to manager regarding plans for professional growth for select staff members. Identify needs and make recommendations for training using both in-house and external resources.

•    Provide manager with annual performance review input for select staff members. Provide timely performance feedback to select staff on an ongoing basis, and conduct periodic checkpoint meetings as needed.

•    As requested, coordinate the interviewing/hiring process of new junior staff as needs arise.

Leadership

As a senior member at the agency, the SAS should be a positive force within the agency.

•    Lead by example; demonstrate the agency's superior account service standards.

•    Champion the account group and strive to keep the bar high for the department's work and reputation.

•    Build and maintain strong relationships with other agency departments.

•    Continue to champion and foster agency integration. Identify opportunities to improve internal systems and relationships.

•    Champion the agency's work.

•    Own any additional duties/responsibilities as assigned by manager(s).

•    Cultivate knowledge of Agency's cross discipline offerings.

•    Help foster overall positive department and Agency morale.

Key Performance Standards:

•    High client satisfaction, Client has strong trust in Agency, and SAS in particular, and places high value on overall Client/Agency partnership and the work the Agency produces.

•    Positive internal environment and confidence as lead team member.

o     Smooth internal operations/process; agency process is followed, information/communications are complete, timely, and accurate.

o    Earns trust from the Account Service team as an Agency lead

Qualifications:

•    BA/BS in relevant discipline.

•    10+ years marketing/advertising experience; ideally at least 7 with an advertising agency.

•    Experience planning, developing and supervising integrated communications campaigns

•    Proven ability to lead, motivate and inspire others.

•    Supervisory experience; 7+ years directly managing others.

•    Extremely organized and process oriented.

•    Enthusiastic and has the drive and passion to learn the business.

•    Excellent communication and interpersonal skills; verbal, written, presenting.

•    Financial management expertise.

•    Thrives in a fast paced environment and great at managing multiple priorities at once.

•    Advanced PC skills (Microsoft Office· PowerPoint, Excel, Word, Outlook).

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